Effective date: October 11, 2026
1. Introduction
Dayton Pain & Injury (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect information when you visit daytondr.com (the “Site”), book an appointment, fill out a form, call, or text us.
This policy covers information collected through the Site and our digital communications. Medical information that becomes part of your patient record is also protected under the Health Insurance Portability and Accountability Act (HIPAA) and is described in our separate Notice of Privacy Practices, available at our front desk or on request.
2. Information we collect
Information you give us. When you book an appointment, submit a form, call, text or email us, we may collect your name, phone number, email address, mailing address, date of birth, appointment preferences, details about your injury or symptoms, accident and insurance information, and attorney contact information.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit, using cookies, pixels and similar technologies.
Information from others. With your permission or as allowed by law, we may receive information from your insurance company, your attorney, or other healthcare providers involved in your care.
3. How we use your information
- To schedule, confirm and remind you about appointments
- To respond to your questions and requests
- To provide treatment and coordinate your care
- To verify insurance benefits and handle billing with insurers or attorneys
- To send appointment reminders, updates and, with your consent, informational or promotional messages
- To arrange transportation to and from your appointments when requested
- To operate, maintain, secure and improve the Site
- To comply with legal obligations
4. Text messages (SMS) and calls
If you provide your mobile number and agree to receive text messages, we may send you messages about appointments, reminders, follow-ups, billing and clinic updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive messages is not a condition of receiving care.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Third-party links and services
The Site links to third-party services such as Google Maps, Google reviews and our online booking calendar. Those services have their own privacy policies, and we are not responsible for their practices.
8. Data security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please don’t send detailed medical information through unsecured channels such as regular email.
9. Data retention
We keep personal information for as long as needed to provide our services, maintain medical and billing records as required by Ohio and federal law, resolve disputes, and enforce our agreements.
10. Your choices and rights
- Text messages: reply STOP to any message to opt out
- Emails: use the unsubscribe link in any marketing email
- Access or correction: contact us to request access to or correction of your information
- Medical records: your rights to access and amend your health records are described in our Notice of Privacy Practices
To make a request, contact us using the details below. We may need to verify your identity first.
11. Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children online. Care for minors is arranged with a parent or legal guardian.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it was last revised. Continued use of the Site after changes means you accept the updated policy.
13. Contact us
Questions about this Privacy Policy? Contact us:
Dayton Pain & Injury
8518 N Dixie Dr
Dayton, OH 45414
Phone: (937) 910-0463
Email: [email protected]